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reach the vm
name
address
site number
enrollment AM
the plan is set to specific we want to make sure about the service to reset manuallyu purchase
how to check the plans on the
go to hotspot perspective view
guess plan = create voucher and to prrof pang ilang device ang isang plan click edit nakalgay dyan 60 cost
november 9 2023 kain pepe ayaw puyat
annoucement
here Hey guys today we are doing upgrades at Del Pueblo. I sent out an email blast via CC. If customers call in, here is the details.
"Dear AccessParks Customer,
At the request of local park management, we’ve been asked to proceed with an urgent upgrade to the customer WiFi system. We will be rolling these improvements out in groups so that we minimize any interruptions. When your group is chosen, WiFi service in your area may face a small intermittent disruption. We expect the disruption to last less than 30 minutes. Some folks in the group may not experience any disruptions at all. Overall, these changes will take place between 12:30 PM to 5:00 PM local time.
We appreciate your understanding as we work together to provide you with a superior internet solution."
summarize version
Today, Del Pueblo is undergoing urgent WiFi upgrades initiated by local park management. Customers have been notified via email about the upgrade, which will be conducted in groups to minimize disruptions. Each group may experience a brief, intermittent disruption lasting less than 30 minutes within the overall upgrade window from 12:30 PM to 5:00 PM local time. The message expresses gratitude for customers' understanding as the team collaborates to enhance the internet solution.
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58 as-12591 - already updated no reply
57 41949 - already emailed power check no response from the venue yet
56 41947 as-12586 already emailed power check no response from the venue yet
53 41929 AS-12582 As per Luis, a maintenance window is being programmed to address this issue. It is a known issue that requires further configuration. You can also find the exact statement inside the Jira ticket. I think, for now, all we can do about this ticket is to keep an eye on it, as it seems to be already taken care of by the engineering team.
51 41905 41874 - I already followed up with Anita, who is also experiencing the same problem. She will be available after work. Cathy Steven is not at home, so we need to call her back to obtain the R/S number required for the satellite agent to send another hit directly to the affected box
37 41334 AS-12446 For this ticket, let's do a follow-up. As per Luis, it's supposed to be resolved. I tried to confirm this with the CX, but I reached the voicemail. Please follow up on this later.
36 AS-12444 ''ve previously followed up on this matter, but unfortunately, we have not received any updates regarding the estimated time of arrival (ETA) for this ticket. Additionally, I would like to highlight that this ticket was created on November 1st, and we have yet to receive any information or reasons for the delay in the ETA
65 41120 AS-12598 - Luis has already checked the refund request. Additionally, the customer is still experiencing ongoing slow internet. We informed him earlier this afternoon that there is an ongoing upgrade. We conveyed this information verbally and also sent an email.
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special treatment
41959 - The venue manager is getting frustrated due to the ongoing problem of intermittent internet connection losses affecting various locations within the venue. After conducting an investigation, it was confirmed that all Access Points (AP) are online. During a call, it was verified that the users are, in fact, able to use the internet; however, they are consistently reporting this ongoing issue. The situation may require the involvement of a technician, given the persistent nature of this problem.
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planning to add
41444 - wifi cant connect
41956 - connected no internet
41961 - cant connect stuck to splash screen
41961 - conneted to the wifi no internet dead end splash screen require him to login we visited again and getting error contact domain error
41952 - The customer will contact the front desk because they are the ones who generated the password for them. The customer was unable to get a plan as they declined to use PayPal. Instead, the front desk generated a new password, but it doesn't work." advice the cx to get a new generated password from them
Okay, let me give you a brief explanation. I understand the process. Here's what we do to ensure that all venues are up and running. If there is any problem, we need to investigate its source and identify the affected equipment. if this is a call from zendesk Create a jira ticket or link the existing jira ticket to zendesk Once we know the issue, we report it to our engineering team. If we have already identified that a device is offline, we also ask for assistance from the on-site personnel, IF They perform a power check, and we evaluate the outcome. If the device comes back online, we can resolved the ticket; if not, we need to update the network engineer. for the next action plan
The main issues we face are related to venue information, insufficient training, and a lack of clarity in our tools and terminology. Sometimes, the venue information is incomplete, which leads to confusion during troubleshooting. We understand that our goal is to provide one-time or one-call resolution, and we acknowledge the importance of urgency in answering questions. We all have our learning curves, and it doesn't mean that learning something new happens instantly; it takes time. Some people might face difficulties in their job, especially during the initial stages. I'm emphasizing that we still need assistance
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ANGRY CUSTOMER NOT COOPERATE
Hi, I understand your situation and why you're frustrated and upset about the internet issues. We certainly don't intend for you to experience these problems. However, please bear with me this weekend and be patient, as I am speaking to you kindly and you've asked for help with this. If I were at your location right now, I wouldn't ask you to do this for me; it would be faster for me to handle it myself. However, since we're communicating over the phone, we're working through the problem step by step, even though I understand it's not your responsibility. This is our only option to resolve the issue; if we don't, it will only prolong the situation. So, my question is, would you prefer to continue with this situation for the long run, or would you like to work with me on troubleshooting steps to fix the problem?"
In this conversation, the VP of support and development at Axis Parks is interviewing a candidate for a customer support agent position. The candidate is currently unemployed and has experience in technical support, including working at Comcast and as a virtual assistant on Upwork.
The VP explains that Axis Parks is a wireless internet service provider that operates in various parks and venues across the United States. They provide support for customers experiencing connectivity issues and troubleshoot various technical problems related to LTE equipment, coax equipment, fiber, ethernet, and wireless systems.
The VP mentions that the job requires a noise-canceling headset and the ability to work with multiple screens for efficient troubleshooting. The position involves using tools like Slack and Zendesk for communication and ticket management. The candidate is informed that the training process mainly involves shadowing and learning from colleagues, as the company is relatively new and lacks a formal training program.
The VP emphasizes the company's startup environment, which offers the opportunity to work with a wide range of cutting-edge equipment and technology. The candidate is encouraged to ask any questions they may have about the role. The VP also explains the benefits of working in a less structured environment and mentions the company's plans for expanding the team.
The candidate asks a question about why customers should connect to the 5 GHz frequency, and the VP provides an explanation related to channel availability and less congestion. The candidate expresses their understanding and mentions that some devices, like wireless CCTV cameras, may only work on the 2.4 GHz frequency.
Finally, the candidate shares that they are currently unemployed but have their own computer cafe business, which they are looking to move away from in search of a new job.
The candidate expresses their goal of expanding their business and their passion for technical work and customer service. They share their enthusiasm for solving technical challenges and the satisfaction they derive from helping customers, even those who initially express frustration.
The VP acknowledges the candidate's technical background and passion for the field and relates to their own experiences in the industry. They discuss their own transition to remote work and how it allowed them to work more comfortably. The VP expresses their concern about the candidate's potential workload, given their computer cafe business and the commitment required for the job.
The candidate reassures the VP that their business will not be a distraction, as they have a dedicated office and their wife manages the cafe during their working hours. They also express their willingness to commit to the job and adapt to the schedule required.
The VP appreciates the candidate's determination and mentions the challenging nature of the job, including working with industrial and commercial telecom equipment. They discuss the shift schedule and confirm that it aligns with the candidate's availability. The VP also briefly shares their experiences working remotely and their background in tech support.
The candidate mentions their limited experience in network engineering but expresses their eagerness to learn and adapt to the new role. They mention their prior experience at Comcast and their willingness to acquire the necessary knowledge for the position.
In summary, the candidate demonstrates their passion for technical work and customer service, their commitment to the job, and their willingness to learn and adapt to the requirements of the role. The VP acknowledges their suitability for the position and expresses their intent to hire the candidate.
During the conversation, the candidate and the VP discuss technical topics and the candidate's readiness to learn. The VP asks the candidate about their familiarity with terms like default gateway, DNS, and ethernet speeds. The candidate demonstrates a basic understanding but acknowledges the need for more knowledge.
The VP shares that the role will involve training, especially in network engineering and wireless troubleshooting, and mentions the importance of customer service skills. The candidate expresses their eagerness to learn and their commitment to providing excellent customer service.
The VP asks when the candidate can start, and the candidate mentions their availability for a Monday start date. The VP assures the candidate that they will provide further instructions for onboarding if selected.
The candidate expresses their enthusiasm for the position and their readiness to learn and assist customers. They emphasize their dedication to helping customers effectively and mention their familiarity with being a customer themselves.
In summary, the conversation covers technical topics, the candidate's readiness to learn, the potential start date, and their commitment to customer service, highlighting their suitability for the position. The VP expresses optimism about the candidate's prospects and the potential for further discussions and onboarding.
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leroy
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https://www.kickstarter.com/projects/shargetech/sharge-disk-the-ultimate-storage-solution-for-edc-device?ref=f464s8&fbclid=IwAR0xH-068pdWrIqig309lM7xl0QZR78GhC0scpMvvQ8eBbA_Vu9aN2F6Uyk
To set your Facebook video upload to 60fps (frames per second), you can follow these steps:
First, create your video in 60fps using a video editing software that supports this frame rate.
After you've created your video, log in to your Facebook account and go to your profile or page.
Click on the "Create Post" button, and select "Photo/Video."
Select the video you want to upload, and then click on the "Edit Video" button.
Under the "Basic" tab, click on the "Advanced" dropdown menu.
In the "Advanced" settings, you will see the option to set the frame rate. Select "60 fps" from the dropdown menu.
After you have made the changes, click on the "Save" button to apply the changes.
Finally, click on the "Post" button to upload your video to Facebook.
Note that Facebook's ability to display videos in 60fps may depend on the device and internet connection of the viewer. Additionally, some browsers may not support playing videos at 60fps, so it's essential to ensure that your audience can view your content correctly.