reach the vm
name
address
site number
enrollment AM
the plan is set to specific we want to make sure about the service to reset manuallyu purchase
how to check the plans on the
go to hotspot perspective view
guess plan = create voucher and to prrof pang ilang device ang isang plan click edit nakalgay dyan 60 cost
november 9 2023 kain pepe ayaw puyat
annoucement
here Hey guys today we are doing upgrades at Del Pueblo. I sent out an email blast via CC. If customers call in, here is the details.
"Dear AccessParks Customer,
At the request of local park management, we’ve been asked to proceed with an urgent upgrade to the customer WiFi system. We will be rolling these improvements out in groups so that we minimize any interruptions. When your group is chosen, WiFi service in your area may face a small intermittent disruption. We expect the disruption to last less than 30 minutes. Some folks in the group may not experience any disruptions at all. Overall, these changes will take place between 12:30 PM to 5:00 PM local time.
We appreciate your understanding as we work together to provide you with a superior internet solution."
summarize version
Today, Del Pueblo is undergoing urgent WiFi upgrades initiated by local park management. Customers have been notified via email about the upgrade, which will be conducted in groups to minimize disruptions. Each group may experience a brief, intermittent disruption lasting less than 30 minutes within the overall upgrade window from 12:30 PM to 5:00 PM local time. The message expresses gratitude for customers' understanding as the team collaborates to enhance the internet solution.
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58 as-12591 - already updated no reply
57 41949 - already emailed power check no response from the venue yet
56 41947 as-12586 already emailed power check no response from the venue yet
53 41929 AS-12582 As per Luis, a maintenance window is being programmed to address this issue. It is a known issue that requires further configuration. You can also find the exact statement inside the Jira ticket. I think, for now, all we can do about this ticket is to keep an eye on it, as it seems to be already taken care of by the engineering team.
51 41905 41874 - I already followed up with Anita, who is also experiencing the same problem. She will be available after work. Cathy Steven is not at home, so we need to call her back to obtain the R/S number required for the satellite agent to send another hit directly to the affected box
37 41334 AS-12446 For this ticket, let's do a follow-up. As per Luis, it's supposed to be resolved. I tried to confirm this with the CX, but I reached the voicemail. Please follow up on this later.
36 AS-12444 ''ve previously followed up on this matter, but unfortunately, we have not received any updates regarding the estimated time of arrival (ETA) for this ticket. Additionally, I would like to highlight that this ticket was created on November 1st, and we have yet to receive any information or reasons for the delay in the ETA
65 41120 AS-12598 - Luis has already checked the refund request. Additionally, the customer is still experiencing ongoing slow internet. We informed him earlier this afternoon that there is an ongoing upgrade. We conveyed this information verbally and also sent an email.
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special treatment
41959 - The venue manager is getting frustrated due to the ongoing problem of intermittent internet connection losses affecting various locations within the venue. After conducting an investigation, it was confirmed that all Access Points (AP) are online. During a call, it was verified that the users are, in fact, able to use the internet; however, they are consistently reporting this ongoing issue. The situation may require the involvement of a technician, given the persistent nature of this problem.
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planning to add
41444 - wifi cant connect
41956 - connected no internet
41961 - cant connect stuck to splash screen
41961 - conneted to the wifi no internet dead end splash screen require him to login we visited again and getting error contact domain error
41952 - The customer will contact the front desk because they are the ones who generated the password for them. The customer was unable to get a plan as they declined to use PayPal. Instead, the front desk generated a new password, but it doesn't work." advice the cx to get a new generated password from them
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